CableKiosk Shipping & Returns

How much does shipping cost?

Shipping costs R69 but is free for orders larger than R400.

In cases where you need a delivery to a hard-to-reach regional area, we may ask you to pay an additional R30.

How long does shipping take?

Nationwide shipping takes 2-3 working days. Local (Cape Town) deliveries are usually 1-2 working days.

Do you offer overnight shipping?

Yes we do, for an additional R30. Please inquire with a customer service agent through the contact form and they will walk you through it.

How do I track my order?

Simply visit Dawn Wing and enter the tracking number which you were sent. There is a bar along the top of the website where you enter you enter your tracking code.


Returns Policy

Damaged / Defective Product

We do our best to ensure that our products our free from fault, but occasionally one bad egg may slip through the cracks. If you received a product that was damaged or defective, please let us know within the first 7 days of receiving it. We will arrange to have a new one sent out to you. We will also arrange to have the defective one returned for inspection.

Not what you ordered

If you received a product which is different from the one you ordered (with exception to cable colour which may very seldom vary as what is seen in the picture), we will arrange to have a replacement sent to you and the incorrect product returned.

You ordered the wrong item

Not to worry, you can send it back to us and we will replace it with the correct one. Please note that you will incur all shipping charges (both sending the incorrect product back to us and sending the replacement out to you) as this is not our error.

Unwanted product

If for whatever reason you are unhappy with the product you have ordered, you can return it to us provided it is undamaged / unused and in it's original packaging. Please note that, if 30 days have passed since receiving your product, we reserve the right to accept the return.

Charges

If you return a product without all the accessories that it came with, we reserve the right to accept the return, or will replace only the components that were returned.

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